Contract Terms

Most tariffs are available on either term.

24 month

The lowest monthly price. You commit for two years, and leaving early triggers an early termination fee.

30 day rolling

A higher monthly price in exchange for flexibility. You can give notice at any time, but a £30 cease fee applies if the connection is disconnected within 24 months of going live.

Which to choose

If the line is for a settled user on a known number, the 24 month price is normally the better value. For temporary staff, project work or trials, the 30 day term avoids a long commitment.

What changes

All tariffs are subject to an annual increase:

• O2 and Vodafone — RPI or CPI, plus any network adjustment.
• EE — a fixed 75p increase per month, per line.

Notice

You get at least 30 days' notice of any change to your price.

Budgeting

For multi-line business accounts, build the annual adjustment into your budget from the second year onwards. EE's fixed pence uplift is easier to forecast; index-linked increases move with inflation.

Giving notice

Notice must be given in writing, quoting the connection and your account reference. The notice period is set out in your signed mobile services agreement.

End of a 24 month term

The connection doesn't stop on its own. It continues on a rolling basis until you either re-sign to a new term or give notice to cease.

Re-signing

Promotional tariffs are aimed at new business. Migrations and standard re-signs may not qualify for the same pricing or promotional terms — talk to us before your term ends and we'll quote what's available.

On a 24 month agreement

An early termination fee applies. It's the pro rata line rental remaining to the end of the term, including any notice period.

On a 30 day term

There's no early termination fee, but a £30 cease fee applies if the connection is disconnected within 24 months of activation.

Add-ons

Bolt-ons stop at the end of the billing month in which the connection ceases. They aren't refunded pro rata.