Billing & Direct Debit

Nothing at checkout

No payment is taken when you place the order. Your Direct Debit is set up ready, but it isn't used until the network activates the connection.

The first bill

The first bill usually covers a part month from your activation date plus the first full month in advance. That makes it larger than a typical monthly bill — after that, bills settle into a regular monthly amount.

Ongoing bills

Bills are collected monthly by Direct Debit. You'll be told the amount and the collection date in advance.

How details are stored

The account details you give at checkout are encrypted before they are stored and are only used to set up the mandate.

The Direct Debit Guarantee

• If the amount or the date changes, you'll be told in advance.
• If an error is made, you're entitled to a full and immediate refund from your bank.
• You can cancel a Direct Debit at any time by contacting your bank — please tell us too, so the account doesn't fall into arrears.

Changing your bank details

Contact us with your order reference and we'll issue a new mandate. Allow ten working days before the next collection.

Inc VAT by default

Every headline monthly price on the site includes VAT at the current rate of 20%.

Ex VAT for business

Business and mobile broadband cards also show the ex VAT figure, because that's how most businesses budget. Your order paperwork shows both.

VAT invoices

VAT invoices are issued by the network that provides the service, not by SimDeals.uk. Your welcome pack explains where to find them.