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Multi-line accounts, adding connections and account administration.
What we need and how multi-line orders are handled.
Multi-line orders are quoted before checkout so you can see the total monthly cost inc and ex VAT. One agreement covers the account, with a schedule listing each connection.
Growing the account mid-term and ceasing individual lines.
Contact us with the tariff you want and the delivery address. New connections are added on the account's existing terms where the tariff is still available.
Give notice in writing quoting the connection. Early termination terms apply if the line is inside its minimum term — see the contract articles.
Where possible we'll align new connections with your existing renewal date so the whole account comes up for review together.
Authorised contacts and how we verify requests.
Only the named account contacts on the agreement can request changes to tariffs, connections or bank details.
Send the request from an existing authorised contact with the new person's name, role and email. We'll confirm to both.
We won't act on tariff, cease or banking changes from an unverified email address. Expect us to check before making the change — it protects your account.
Send us your order reference and what’s happening — most queries are answered the same working day.