Business Terms and Conditions

1. Legal operator

SimDeals.uk is a trading website of Dynatech Group Ltd (trading as Consult.IT), a company registered in England and Wales.

Company number: 15599704. Registered office: 1 Green Park Terrace, St Clears, Carmarthen, Wales, SA33 4EQ.

Trading address: 28 Pemberton Street, Llanelli, Wales, SA15 2RB. Telephone: 01267 888024. Email: info@consultit.uk.

VAT registration number is shown on your invoice and is available on request. We are an authorised reseller for EE, Vodafone and O2 airtime and for Sky Business broadband.

SimDeals.uk is a business service powered by Consult IT. Your agreement is with Consult IT (Dynatech Group LTD), not with the network: we bill you, collect your Direct Debit and provide your account support. The network provides the underlying connection.

SimDeals.uk sells to businesses, sole traders, partnerships and charities buying in the course of their business. It is not intended for personal or household use.

2. Contract formation

Placing an order on SimDeals.uk is an offer to enter into an airtime or broadband contract. A binding contract is formed only when we confirm your order in writing and the underlying network accepts the connection.

We may decline an order following credit, fraud or eligibility checks, or where a tariff has been withdrawn or mispriced.

The person placing the order must be at least 18 and authorised to act for the named business. Please provide accurate business, account-holder, delivery and payment details. Submitting an order does not itself mean that a credit application or connection has been approved.

Your tariff details, contract summary and Mobile Agreement set out the service, minimum term, charges and annual increases. Please check these before agreeing to the service. An order-received email is an acknowledgement, not confirmation that your service is live.

3. Prices and VAT

Prices on SimDeals.uk are shown excluding VAT first, with the VAT-inclusive price alongside. VAT is charged at the prevailing rate on every invoice; VAT-registered businesses can reclaim it in the normal way.

Contract monthly charges rise by £1.50 a month including VAT each April during the contract (£1.25 excluding VAT at the current 20% VAT rate). This is a pounds-and-pence increase, not a CPI- or RPI-linked adjustment. The actual dates, revised monthly charges and minimum-term total must be confirmed in your contract summary and agreement before you sign. We give at least 30 days' notice of the increase.

Non-standard usage — for example calls outside your allowance, premium rate numbers, roaming outside the included zones and directory services — is billed in addition at the network's published rates.

4. Payment and Direct Debit

Consult IT issues your bills and collects monthly charges by Direct Debit from the account nominated at checkout, on the date notified to you. You must be the account holder or an authorised signatory and able to authorise the mandate without another signatory's approval.

All Direct Debits are covered by the Direct Debit Guarantee. Your bank details are protected and used to set up and administer your mandate with Consult IT and its payment providers. Cancelling the mandate does not cancel your service agreement or any charges properly due.

If a payment fails, we will contact you about the balance and any restriction of service. Any applicable payment or termination charge must be disclosed in your agreement; these website terms do not introduce an unspecified fee.

5. Delivery of SIMs and equipment

SIM cards are posted free of charge to the delivery address you give at checkout, normally by Royal Mail first class within 1–3 working days of order confirmation.

Please make sure the delivery address is correct — we cannot recover SIMs posted to an address supplied in error, though we will replace a lost SIM and preserve your number.

Broadband installation dates and any engineer visit requirements are confirmed with you separately by our provisioning team.

6. Cancellation and cooling off

Eligible small-business customers, including sole traders and businesses with 10 or fewer employees, retain the applicable Ofcom protections, including pre-contract information and a contract summary. Nothing in these terms removes a protection that applies by law.

We also offer those small-business customers ordering online a contractual 14-calendar-day cancellation period from the day after SIM or equipment delivery. This is our business cancellation policy, not a claim that consumer distance-selling legislation applies to every business order. You may be charged for service you expressly requested and used during that period.

To cancel, contact Consult IT using the details in section 1 or our contact form. We will explain any return arrangements and charges before completing the cancellation. For larger businesses, or after the applicable cancellation period, minimum-term commitments and any early termination charge disclosed in your agreement apply.

7. Keeping your number

To transfer a number to us, give us a valid PAC obtained from your existing provider. Transfers normally complete within one working day of the PAC being submitted.

You remain responsible for any outstanding charges or early termination fees owed to your previous provider.

8. Fair use and acceptable use

Unlimited tariffs are subject to the network's fair use and acceptable use policies, including limits on tethering, permanent roaming and commercial resale of the connection.

We may suspend or terminate services used unlawfully, fraudulently, or in a way that damages the network or other users.

9. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Network coverage and speeds are estimates provided by the underlying networks and are not guaranteed. Our total liability for any claim relating to a service is limited to the charges paid for that service in the preceding 12 months.

We are not liable for indirect or consequential loss, loss of profit, business interruption or loss of data.

10. Complaints and dispute resolution

Complaints follow the process in our Complaints Procedure. If we cannot resolve your complaint within six weeks, or if we issue a deadlock letter, you can refer it free of charge to an approved Alternative Dispute Resolution scheme for the communications sector.

Please raise service and billing complaints with Consult IT, your contracting provider. We will liaise with the underlying network where needed. Applicable small-business dispute-resolution rights are not excluded by these terms.

11. Governing law

These business terms are governed by the laws of England and Wales. Subject to any mandatory law and applicable Alternative Dispute Resolution rights, the courts of England and Wales have jurisdiction over disputes relating to your agreement.